Student Survival Guide

Duke Campus Mail Services handles over 3 million pieces of U.S. Mail and 136,000 parcels yearly for the University and Health System. In order to ensure timely delivery of your mail and packages, we have created this Survival Mail Guide to get you through with the basic mail services.

Student Mail Survival Guide

Student Mailboxes

For information about using your mailbox, including getting your first mailbox assignment to learning how to address your letters and packages and even replacing keys and questions about fees:

The Student Mailbox Center service window is also available for packages too large to fit in a mailbox. See Locations & Hours for a full list of hours and holidays.

Addressing Mail


For information about items requiring special handling, perishable items, and tracking your parcels:


Intelligent Parcel Lockers

Campus Mail Services has added Intelligent Parcel Lockers to expedite packages and speed delivery at the Student Mailbox Center. The Smart Locker is conveniently located in the hallway at the top of the ramp, between the elevator and the Student Mailbox Center.