Student Survival Guide
Duke Campus Mail Services handles over 3 million pieces of U.S. Mail and 136,000 parcels yearly for the University and Health System. In order to ensure timely delivery of your mail and packages, we have created this Survival Mail Guide to get you through with the basic mail services.
Student Mailboxes
For information about using your mailbox, including getting your first mailbox assignment to learning how to address your letters and packages and even replacing keys and questions about fees:
- Learn more about Mailbox Assignments
- Get information on picking up your keys or getting replacements
- Find out more about mailbox rental fees
- Find out how to temporarily or permanently close your mailbox
The Student Mailbox Center service window is also available for packages too large to fit in a mailbox. See Locations & Hours for a full list of hours and holidays.
Addressing Mail
- Learn how to address mail and packages to students living on campus
Packages
For information about items requiring special handling, perishable items, and tracking your parcels:
- Track down missing or delayed packages
- Get information on parcels requiring special handling
- Find out more about forwarding mail and parcels
- Understand the process mail takes as it enters the Duke Campus Mail system
- Learn how you will be notified when packages are ready for pick up.
Intelligent Parcel Lockers
Campus Mail Services has added Intelligent Parcel Lockers to expedite packages and speed delivery at the Student Mailbox Center. The Smart Locker is conveniently located in the hallway at the top of the ramp, between the elevator and the Student Mailbox Center.