Greetings and welcome to Duke University! As part of Duke Campus Mail Services, we extend a warm welcome to you as you embark on your journey here. To facilitate a seamless transition, we have compiled essential information for your move-in day preparations. We encourage you to review our Campus Mail Student Guide for more comprehensive details regarding mail at Duke.

Mailbox Keys

Campus Mail Services will issue keys out of Brodie Gym on Move-In weekend 8/17. 8:00am-400pm.

Mailbox Assignments

In late June, students will receive an email notification from our office containing their mailbox assignments, including the designated Box number. This assigned mailbox will remain throughout your undergraduate tenure at Duke. NOTE: It is imperative to add your Box number on all incoming packages and mail.

Proper Addressing

Please use addressing formats when listing your address information. See information below:

Format:For packages (e.g. FedEx, UPS, etc.)For US MAIL (letters/flats)
Name: (Student’s Name)SAM STUDENT / BOX 99000SAM STUDENT
Address Line 1: Residential Hall AddressSOUTHGATE HALL RM 123 1st FL 
Address Line 2: BOX1400 WEST MAIN STBOX 99000
City, State and ZIP CODEDURHAM NC 27708DURHAM NC 27708

Note: The ZIP Code for all dorms is 27708, but street addresses for East Campus residence halls vary by dorm. You can find a directory for East Campus dorms here.

Mailing Instructions for Move-In Day

To ensure smooth operations, we kindly request to refrain from ordering any materials for Move-In Day until July 15th. During move-in week, our team will arrange and prepare your packages for pick-up at the specified location and service times provided below.

East Campus Crowell Building (10 Epworth Dorm Lane) - Classroom #106 - 108
Friday (8/16) 9 a.m. – 8 p.m.
Saturday (8/17) 8 a.m. – 4 p.m.

Please note: Any packages not collected during these designated windows will be integrated into our standard package delivery process, as outlined in the Campus Mail Student Guide.

Mailing Restrictions

  • Weight: Packages may weigh no more than 75 pounds
  • Length: Packages may be no longer than 108 inches in any one dimension
  • Medicine, Perishable and Refrigerated items: Campus Mail Services cannot be held responsible for handling these items.
  • Prohibited Items: Duke follows the same restricted mailing guidelines for prohibited items per Private carriers (e.g. FedEx, UPS, DHL, USPS, etc.), in addition to any policies laid out by Duke PD, or Student Affairs, as well as applicable state and federal laws.

Blue Devil Delivery

Duke Stores provides many options for appliances, linens, and furniture that is ready for pick-up when you arrive on move-in day. They can be delivered directly to the dorm. You can find more information here.


You can reach our office via email or office phone direct line (919) 382-4500.