- Faculty/Staff Mail
Duke employees can send and receive mail through Inter-Department Campus Mail, which delivers to addresses in the Duke system using campus box numbers and doesn’t require postage. Employees will receive mail in their mailboxes or through their own department’s mail system. Outgoing mail is picked up as incoming mail is delivered.
All mail must be official Duke business and can be anything from a memo for general distribution to items addressed for an individual or position at Duke. If mail is not in an envelope, it should be folded and marked with an employee’s name or title and must always have a campus mailbox number.
Recycled interdepartmental envelopes are sometimes available. Please contact us for more information.
The U.S. Postal Service holds packages incoming to Duke at the West Durham Post Office, and we pick them up every day at 10:30 a.m. for same-day delivery. The Post Office considers packages that arrive at the West Durham Post Office after our 10:30 pickup "delivered" (and marks them as such in their online package-tracking system), even though those packages can't be delivered by Duke Postal Operations until the following day.
All mail sent by departments that need postage require a charge code. You can write the code in the upper left-hand corner of the envelope, we can provide you with pre-barcoded charge cards or you can print your own postage meter card if you use a cost center. Mail without a charge code must be returned to the sending department.
All mail is sent via First Class Mail unless indicated otherwise. For more information, call (919) 382-4500.
Campus Mail Services will deliver mail for employees who were allowed to move their Duke South mailbox numbers to other buildings, as long as the employee stays in their current location.
However, in order to continue receiving delivery, once a customer moves again they must convert to a mailbox number assigned to their new building. Employees always have the option of keeping their original mailbox number, but it will require them to pickup their mail directly from the Duke South mailbox area located in 09 Davison Building.
Any mail addressed to an old box will be delivered to a new box for one calendar year. After one year, the old number will be reassigned to a new employee who requests a mailbox in Duke South.
Delivery of mail without a mailbox number will be delayed significantly. For more information, call (919) 382-4500.
All employees on Duke's campus in Durham do; four-, five- or six-digit numbers. You can look up box numbers in the Search field on duke.edu and duke.edu/today. Even people in some off-campus locations -- like our offices in Smith Warehouse and the American Tobacco Campus, and some off-campus medical offices that pick up interoffice mail on campus -- have Duke box numbers. Those who don't have box numberscannot receive interoffice mail processed through Duke Campus Mail Services; you must usethe USPS to send mail to their street address.
Use Duke@Work to update information. If you find you can't change something, contact your payroll clerk, who may have additional access.
Often, courier mail finds its way to interoffice mail. To ensure that your mail reaches its destination, it's always best to include the full name and box number. No harm if you want to add the department name, but don't abbreviate, and don't assume the department name is an adequate substitute.
Most, but not all. There is no campus mail delivery to Duke Health Raleigh, Duke Regional Hospital or the many clinics throughout the area, for instance. If you have a question, contact us.
We deliver by mailbox numbers, not names. Make sure that you change (or have your payroll clerk change) your address in the system whenever you move to ensure you continue to get mail intended for you.
Campus mail is for business use only, one of the reasons we don’t forward mail when you transfer from one location to another. We assume the mail is for the person who is handling your former responsibilities. We can provide the person who sorts your mail with pre-printed labels if you want your mail forwarded to you in the new work location.